Questions and answers

Questions and answers

WHAT IS A LIBERALIZED (FREE) ELECTRICITY MARKET?

This is an electricity market where participants have the option to freely negotiate the price and the terms of supply. In this way, they themselves choose their own counterparty. The liberalized electricity market in Bulgaria has been established and operates in compliance with the EU energy market liberalization directives.

Most consumers in Bulgaria are only familiar with the regulated electricity market. On this market, the price of electricity is determined by the Energy and Water Regulatory Commission (EWRC) and the electricity suppliers are also designated by the state. In the process of liberalization of the electricity market, consumers are given the option to choose their supplier. This leads to competition, improved service quality, investment in the sector and better pricing offers for consumers.

WHO CAN PARTICIPATE IN THIS MARKET?

  • This is an electricity market where participants have the option to freely negotiate the price and the terms of supply. In this way, they themselves choose their own counterparty. The liberalized electricity market in Bulgaria has been established and operates in compliance with the EU energy market liberalization directives.
  • Most consumers in Bulgaria are only familiar with the regulated electricity market. On this market, the price of electricity is determined by the Energy and Water Regulatory Commission (EWRC) and the electricity suppliers are also designated by the state. In the process of liberalization of the electricity market, consumers are given the option to choose their supplier. This leads to competition, improved service quality, investment in the sector and better pricing offers for consumers.

IS IT MANDATORY TO CHANGE THE ELECTRICITY SUPPLIER?

  • Yes, it is mandatory for the businesses pursuant to the new regulations.
  • There is still no legally binding regulation for household customers. It is expected to enter into force effectively by 2025.

WHAT IS NECESSARY TO REGISTER?

  • To be the account holder;
  • To have chosen a supplier company and to have concluded a contract with it;
  • Not to have overdue liabilities to your current supplier;
  • As your future supplier, we guarantee you individual treatment, flexible pricing conditions and complete assistance in the preparation and submission of the documents related to the procedure for changing to the “Free Market” after you authorize us.

HOW TO CHANGE YOUR ELECTRICITY SUPPLIER?

You should submit to us an invoice with the objects you want to register;

  • Based on the invoice, Nomad Energy Company LTD will prepare an analysis of the electricity consumption;
  • The trader Nomad Energy Company LTD will prepare and send you an offer;
  • You, in the capacity as the customer, should fill in a form of power of attorney provided by us, which is not required to be notarized;
  • You should sign the relevant electricity supply contract;
  • Nomad Energy Company LTD will register the required applications between the 1st and the 10th of the current month, and the electricity supply always starts from the first day of the month following the submission of the applications.

In order to avoid delays in the transfer procedure, be sure to check if you have overdue payments, as the presence of such payments may even result in suspension of the procedure of changing the electricity supplier.

WHAT ARE THE DEADLINES FOR CHANGING A SUPPLIER AND HOW OFTEN CAN THE SUPPLIER BE CHANGED?

The change of supplier for consumers connected to the electricity distribution network (EDN) should be declared by the 10th of the month preceding the month of the effective change. The change always takes effect on the 1st of the month. Regarding the frequency of changing suppliers, each consumer may decide in view of the terms and conditions of the contract concluded with the current supplier and in view of the statutory deadline for requesting a change of supplier.

WHO IS RESPONSIBLE IN CASE OF FAILURE OR POWER OUTAGE?

The network operator in whose territory you are located is responsible in the event of a power outage or failure and you should contact it. The network operator is also responsible for the quality of the electricity. In this aspect, all questions and signals regarding the quality of electricity supply should be addressed to the relevant network operator of the electricity distribution network to which the registered sites are connected.